Jake
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Activity overview
Latest activity by Jake-
Jake created an article,
Ocado queries
We've teamed up with Ocado and have launched 11 SKUs available for purchase on their website. Plus, there will be an additional 40 SKUs added by the end of January.Ocado has a dedicated customer se...
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Jake created an article,
STANDARD - Product Complaints
Some complaints are classified as SERIOUS, while others are deemed STANDARD.This training provides an opportunity to understand the key differences, ensuring we handle complaints effectively and up...
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Jake created an article,
SERIOUS - Product Complaints
Some complaints will be deemed SERIOUS, and some will be STANDARDThis article we will focus on the Serious and what steps to take, The type of query that is SERIOUSWho needs to be informedWhat acti...
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Jake created an article,
Withdrawal of Amino 1000mg - Republic Of Ireland
What’s happening?Amino 1000 has been withdrawn in the Republic of Ireland because it contains L-Tryptophan, which is not allowed for sale in the region. Key Points to Remember:This is a withdrawal,...
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Jake created an article,
Mention Me FAQ's (agent)
Q1 – I entered my friend’s name, and it didn’t workAnswer - This could be for several reasons. It could be because their friend never registered for the refer-a-friend scheme. It could be because t...
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Jake created an article,
Will you be restocking the beauty advent calendar?
We're really sorry the beauty advent calendar is currently out of stock both online and in stores, and we won't be restocking this item.
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Jake created an article,
People Services (HR) Queries
If a H&B Employee gets in touch with us about a HR query that we aren't able to answer please advise them to use the People Portal to submit a request. For in store employees this can be found on t...
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Jake created an article,
I'm having trouble making a payment, what should I do?
Having trouble making a payment? We're here to help. First, double-check that your payment details are correct and your billing address matches the information linked to your payment card.Ensure yo...
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Jake created an article,
My order payment is pending, what will happen next?
When you place an order with us, the transaction will remain Pending, until our warehouse system and allocates the stock to your order.Usually, your order will be prepared within hours of the order...
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Jake created an article,
What payment methods do you accept?
Paying online or in store is simple and flexible.When shopping on our UK website, you can choose from Visa (Credit or Debit), Mastercard, Amex, PayPal, Clearpay, Trustly (pay by bank), or Alipay. I...