Order issues
- I've received an email about an order I don't recognise, what should I do?
- I'm having trouble making a payment, what should I do?
- My order payment is pending, what will happen next?
- Where is my order? - Delayed
- My parcel has been returned to the sender, what happens now?
- Where is my order? It’s marked as delivered but I still don’t have it.
- Why haven’t I received an email to confirm my order?
- Attempted delivery
- I ordered something on TikTok Shop and need help with the order
- I received an email that my parcel was damaged in transit - what now?
- My orders been delivered to the wrong address, what now?
- I've received damaged, missing or incorrect item - What should I do?
- I am missing an item from my order