Having trouble making a payment? We're here to help.
First, double-check that your payment details are correct and your billing address matches the information linked to your payment card.
Ensure you have enough funds in your account and check if your bank has tried to contact you to authorise the payment.
If everything seems correct, try using another payment card or method.
We also recommend trying a different browser, or go to your browser settings and clear browsing data, including cache and cookies.
Still having issues or seeing an error message? Please Contact us so we can help!
If your issue relates to a subscription payment, check out our help page here.