Jake
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Recent activity by Jake-
I ordered something on TikTok Shop and need help with the order
Need Help with Your TikTok Shop Order?If you’ve placed an order through TikTok Shop and have any questions or issues, we’re here to guide you in the right direction! TikTok has a dedicated customer...
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I received an email that my parcel was damaged in transit - what now?
We’re really sorry your parcel was damaged in transit. Let’s put this right for you—fast!We know this isn’t the experience you expected, and we’re here to make things easy. Just provide your order ...
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Can I make changes to my order?
Once you've submitted your order, we're unable to make any change, including amendments to the email address, items in the order or the delivery or billing address.If you've made a mistake you may ...
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I want to add an item to my order, how do I do this?
We aim to dispatch orders promptly after they’ve been placed. Because of this, we’re unable to make changes once your order is received. This includes adjustments to the delivery address, email add...
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My orders been delivered to the wrong address, what now?
If you think your parcel has been delivered to the wrong address, here's what you can do.Verify Your Address:First, double-check your confirmation email to ensure the correct address was provided w...
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Can I exchange a product?
We hope that you love your purchase. However, if you've had a change of heart, we understand. Exchanges can be done by visiting one of our stores.Before visiting the store please ensure you have yo...
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How to locate a product Best Before End and Batch Number
Although the location of the Best Before End and Batch Number can vary between products, here is where you can find the batch number on a couple of our most popular products:
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I've received damaged, missing or incorrect item - What should I do?
We are really sorry if this has happened, please get in touch using the relevant links below:For Damaged items please click here.For Missing/Wrong items received please click here.Important:Please ...
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I am missing an item from my order
We are really sorry that you have not received all of your order. The main reasons for a missing item are: Your order may have been split and another parcel may be on its way to you Stock may no...
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How can I cancel my order for home delivery?
If you placed your order in the last 30 minutes, you can cancel it before we begin processing. You can cancel your order through our web chat. To chat with Hollie, our virtual assistant, simply cl...