We’re really sorry your parcel was damaged in transit. Let’s put this right for you—fast!
We know this isn’t the experience you expected, and we’re here to make things easy. Just provide your order number and email address in the section below, and we’ll sort it out in no time.
Choose how you’d like us to fix this:
- Replacement – We’ll resend your order at no extra cost, using our fastest delivery service available.
- Refund – Prefer a refund instead? No problem—we’ll issue a full refund for the damaged items. A refund will usually take 3-5 working days to appear in your account.