Jake
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Recent activity by Jake-
My parcel has been returned to the sender, what happens now?
We're sorry to hear your order hasn't quite gone to plan.If your parcel has been returned to us it is likely that it has been accidentally damaged on its way to you, or the driver has had difficult...
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Where is my order? It’s marked as delivered but I still don’t have it.
We're really sorry you haven't received your order. Let's get this sorted for you!If you ordered to your home address here are some checks that might help:Look for a delivery card from one of our c...
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Where is my order?
Excited about your order? Track it easily using one of the methods below!View My Orders in My H&BTrack your order onlineUse our App Here are the delivery statuses for your order:Processing – We're ...
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Why haven’t I received an email to confirm my order?
We're sorry if you didn't receive a confirmation email after placing your order.This might happen for a few reasons:The email could have ended up in your spam/junk folder.Your email address might h...
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Attempted delivery
All of our couriers will try up to 3 delivery attempts, before your order is returned back to us and you will be refunded.If a delivery attempt has been made and your parcel was not delivered the d...
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I ordered something on TikTok Shop and need help with the order
Need Help with Your TikTok Shop Order?If you’ve placed an order through TikTok Shop and have any questions or issues, we’re here to guide you in the right direction! TikTok has a dedicated customer...
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I received an email that my parcel was damaged in transit - what now?
We’re really sorry your parcel was damaged in transit. Let’s put this right for you—fast!We know this isn’t the experience you expected, and we’re here to make things easy. Just provide your order ...
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Can I make changes to my order?
Once you've submitted your order, we're unable to make any change, including amendments to the email address, items in the order or the delivery or billing address.If you've made a mistake you may ...
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I want to add an item to my order, how do I do this?
We aim to dispatch orders promptly after they’ve been placed. Because of this, we’re unable to make changes once your order is received. This includes adjustments to the delivery address, email add...
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My orders been delivered to the wrong address, what now?
If you think your parcel has been delivered to the wrong address, here's what you can do.Verify Your Address:First, double-check your confirmation email to ensure the correct address was provided w...