Jake
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Recent activity by Jake-
How do I return an item - UK?
If you want to return or exchange within 30 days of receiving the item, then It’s FREE and easy to do so you have a couple of options.In-store Return:If you wish to return your item(s) at one of ou...
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I don't have a printer. How do I print my returns label off?
If you don’t have a printer, we have several printer-free returns options:You can selectEvri – At most parcel shops you can print of your label with a QR code that is provided.Royal Mail – Use your...
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VAT Invoices for online orders
If you have a VAT registered business you may want to have a VAT breakdown of your online order.How to download VAT invoice:Head over to 'My Orders' in the 'My Account' section of your online accou...
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Where is my order? - Delayed
We're really sorry if your order is running late. If we can see your order is delayed we'll let you know by email and if you've paid for next day delivery we will automatically refund the delivery ...
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Where can I find information about my order?
Thanks for your order! If you need to check back over the details of your order try one of the methods below:View My Orders in My H&BUse our AppIf you checked out as a guest we'll have sent you an ...
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My parcel has been returned to the sender, what happens now?
We're sorry to hear your order hasn't quite gone to plan.If your parcel has been returned to us it is likely that it has been accidentally damaged on its way to you, or the driver has had difficult...
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Where is my order? It’s marked as delivered but I still don’t have it.
We're really sorry you haven't received your order. Let's get this sorted for you!If you ordered to your home address here are some checks that might help:Look for a delivery card from one of our c...
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Where is my order?
Excited about your order? Track it easily using one of the methods below!View My Orders in My H&BTrack your order onlineUse our App Here are the delivery statuses for your order:Processing – We're ...
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Why haven’t I received an email to confirm my order?
We're sorry if you didn't receive a confirmation email after placing your order.This might happen for a few reasons:The email could have ended up in your spam/junk folder.Your email address might h...
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Attempted delivery
All of our couriers will try up to 3 delivery attempts, before your order is returned back to us and you will be refunded.If a delivery attempt has been made and your parcel was not delivered the d...