Jake
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Recent activity by Jake-
Refunds In-Store
You can return any unused item within 30 days of your original purchase date for an exchange or refund in store, as long as it is unopened, unused, in a saleable condition, and the seals remain int...
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How do I return an item - Ireland?
If you want to return or exchange within 30 days of receiving the item, then It’s FREE and easy to do so you have a couple of options.In-store Return:If you wish to return your item(s) at one of ou...
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I've returned my order, what happens next?
Once you've sent your return using one of our return methods, please note that the process can take up to 21 days. If it's been less than 21 days and you haven’t received a confirmation email or yo...
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Refund timescales
Items purchased in-storeIf you've purchased items in store please visit a H&B store with the item and receipt to obtain a refund or exchange. Once your refund has been processed in store please all...
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What is your returns policy?
We hope that you are completely happy with your purchase, however, if you change your mind we understand.Here's our returns policy:You can return any unused item within 30 days of your original pur...
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How do I return an item - UK?
If you want to return or exchange within 30 days of receiving the item, then It’s FREE and easy to do so you have a couple of options.In-store Return:If you wish to return your item(s) at one of ou...
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I don't have a printer. How do I print my returns label off?
If you don’t have a printer, we have several printer-free returns options:You can selectEvri – At most parcel shops you can print of your label with a QR code that is provided.Royal Mail – Use your...
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VAT Invoices for online orders
If you have a VAT registered business you may want to have a VAT breakdown of your online order.How to download VAT invoice:Head over to 'My Orders' in the 'My Account' section of your online accou...
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Where is my order? - Delayed
We're really sorry if your order is running late. If we can see your order is delayed we'll let you know by email and if you've paid for next day delivery we will automatically refund the delivery ...
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Where can I find information about my order?
Thanks for your order! If you need to check back over the details of your order try one of the methods below:View My Orders in My H&BUse our AppIf you checked out as a guest we'll have sent you an ...