Jake
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Recent activity by Jake-
I live in Ireland, why can’t you split it into two orders for me?
Unfortunately, under customs legislation the seller is not allowed to alter a customer’s order. Instead, you will need to place a separate order. We’re sorry for any inconvenience this causes you.
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I live in Ireland, why have you had to cancel part of my order?
Your order is being fulfilled from the UK and there are customs restrictions based on weight. We are unable to ship certain products if they are over 2KG, 10KG and 20KG (depending on the product). ...
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I live in Ireland, why does my order need to go through customs now, it didn’t before?
All orders are now being shipped from our UK distribution centre and since the UK is no longer part of the EU, customs rules apply. There are some exemptions because we are shipping “personal packa...
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I live in Ireland, why are you now shipping my orders from the UK?
To improve our delivery experience for our valuable Irish Customers, we will now ship orders from our dedicated UK distribution centre in the UK.
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I live in Ireland, why can’t I order some products from you anymore?
All orders are now shipped from the UK, which means we have to comply with customs regulations and, therefore some items are no longer available to sell to customers in Ireland. We're sorry for any...
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Paying with Clearpay
What is Clearpay?Clearpay is a payment service that lends customers a fixed amount of credit to make purchases instantly and then pay for them in 4 automatic instalments, made every 2 weeks, withou...
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Vegetarian/Vegan Society
Vegetarian and Vegan Society Members – Enjoy 10% Off!If you’ve joined the Vegetarian or Vegan Society and received your membership card, you’re entitled to 10% off at Holland & Barrett, both in sto...
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Mention Me - Refer A Friend FAQs
Mention me is our refer a friend programme. Once you've placed an order with us through our main UK website, you'll have the chance to refer a friend. If your friend makes a purchase through your r...
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Why isn't my promotional/discount code working online?
If your promotional code isn't working for your online order, there could be a few reasons for this. The options below might help you understand the issue.Rewards For Life voucher:To use your Rewar...
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Changes to our Vitamins & Supplements Range
From the 14th of August 2024 we’re refreshing our vitamins & supplements range. Over the next 12 months you'll see a more modern and appealing packaging with clearer, colour coded information so yo...