Niall
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Recent activity by Niall-
An item on my subscription is out of stock, what happens now?
We apologise if an item in your subscription is out of stock. We will try to reorder it the next day, making 3 attempts over 3 days before pausing. The subscription will then automatically skip to ...
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How do I merge my subscription orders so that they arrive together?
How to merge subscription orders: Log in to your Holland & Barrett account on the website or mobile app and visit the 'my subscriptions' section in your account. (https://www.hollandandbarrett.com/...
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Why has my subscription payment failed?
If your subscribe & save order hasn't gone through because of payment issues, it might be related to your saved payment method.If you've recently updated your payment method on your account, please...
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Media Story: Subscribe & Save Pricing - Refund email to customers for subscription overpayments
Refund Process – Subscription OverpaymentsAs of 03/06/2025, we've contacted customers via email who overpaid on their subscription and refunded them the amount they were overcharged.For customers w...
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What do you do with my loyalty account data?
Your privacy is very important to us.We take great care with any personal information you share with us and will never release these details to any company outside of the Holland & Barrett Internat...
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How do I update my Rewards For Life card account details?
If you need to change any details on your Rewards For Life card, please reach out to our Customer Service Team. One of our advisors will be happy to do this for you: Contact Us.Just a quick note: I...
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My Rewards for Life voucher has expired, what do I do?
Make the Most of Your Vouchers.All money-off vouchers come with a 3-month use-by date from the date of issue, as outlined in the emails or postal mailer you received.If you have a voucher that's ex...
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Can I collect points if I don't have my card with me when purchasing?
You can collect points in-store with our digital only Rewards for Life cards.When shopping in-store, we can easily find your account at our tills using your email address or postcode.Have the app d...
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How can I keep track of how many points I have collected?
Track Your Points EasilyThe best way to keep track of your points is through your online account, as long as your Rewards for Life card is linked. Simply log into the App or our website, navigate t...
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Why haven't the points from my order been added to my account?
We understand how important your Rewards For Life points are to you! If you’ve recently made a purchase and don’t see your points yet, rest assured—they’ll appear once your order leaves our warehou...